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Win-Win With Offshore Talent

A Perspective on the ‘Right to Disconnect’ Act

Recently, I read about the Right to Disconnect Act that Australia passed. This is in line with similar regulations in France and Spain.

This is definitely a much-needed legislation that ensures workers are able to completely shut off from work after their working hours, viewed as greatly needed to avert burnout and ensure all-round wellness.

However, the law has drawn criticism from some employer groups, terming it as flawed. Why do you think that is?

Don’t get me wrong—I’m all for the Right to Disconnect Act. What it does in terms of work-life balance and bringing satisfaction back into the job is very valuable.

From a practical point of view, however, as businesses cutting across different time zones, there can be a few challenges:

Continued Operations: The business has to be able to function seamlessly across time zones without violating the employees’ right to disconnect. In my view, it could turn out to be particularly problematic where in-house teams have to provide cover in non-standard hours.

Balancing Work-Life Boundaries: Organizations are expected to manage their operational requirements without prolonging a long working hour on in-house personnel, which may adversely affect their work-life balance.

Managing Global Teams: Aligning the working time of teams across time zones without overloading any employee, yet ensuring productivity, turns out to be a strategy within a strategy for businesses.

How iPlace Helps Clients Tackle These Issues

Our recruiting services are based on the fundamental concept of offshore recruiting. Whether it is in the United States, Europe, or Australia, our recruiters and account managers work according to their clients’ daylight hours, allowing our clients to get timely support and interaction. Our offshore sourcers, however, work India’s daylight hours. They work on sourcing suitable candidates and pre-screening them for our recruiters.

The Role Of Our Offshore Sourcers In Recruitment

The role of our offshore sourcers in the entire offshore recruitment process is very important. They concentrate on the analysis of the job orders (job descriptions) received from our clients, research potential candidates, and assess their qualification. Most importantly, their work is oriented toward research rather than direct communication with clients or prospects. This makes it possible for them to function outside the regular working hours of the clients, and therefore, offshore recruiting becomes an essential part of our strategy.
Let’s say, some US-based company needs candidates for a new role in software development. Our sourcers in India go through the description carefully, identify probable candidates, screen them, and so on. By the time the client’s day begins in the US, their recruiters and hiring managers already have a list of pre-qualified candidates sitting in their inbox, ready to initiate the next steps in recruitment. I think this setup not only smoothens the recruitment process but also makes sure that the clients continue to receive support around the clock without stretching their own work hours. This approach exemplifies the efficiency that can be derived from offshore hiring solutions.

Benefits of Offshore Talent in Maintaining Balance between Work and Life

Continuous Work Coverage Without Overtiring In-House Teams

It is also possible to carry out business operations on a 24×7 basis due to the addition of offshore talent. For example, any company based in Europe that requires customer support can outsource it to various offshore teams working in other time zones to resolve all the queries and issues their customers face after regular working hours in Europe. This ensures that the European workforce does not work extra hours to maintain a good work-life balance.

Cost Efficiency

That means that one can easily cover extended hours inexpensively by engaging offshore teams. If I had an Australian company going great guns in global markets, I would be looking at using some offshore talent for performing outside-of-Australian-hours duties. This can sometimes prove more cost-effective than bringing in staff for extended hours in the office to do the same work, helping one stay within the budget while keeping up operational efficiency.

Better Work-Life Balance of In-House Employees

It helps the in-house employees to spend time with their families and enjoy their personal time without the headache of extra hours at work. For example, if some strategic decision-making is going on in an in-house team in the UK, with the offshore support to manage routine tasks in off-hours, they can entirely switch off from work and focus on personal activities, thus deriving more job satisfaction.

Flexibility and Scalability

Offshore teams are flexible and can increase their efforts within a very short period of time in case business needs suddenly change. For example, a company might need to conduct massive recruitments with very short notice. In that case, the offshore sourcers may ramp up their efforts in order to bear the burden and thus give support while the in-house teams handle their usual tasks. In my opinion, the flexibility described above that allows businesses to efficiently scale operations without affecting the well-being of the employees is what makes an offshore recruitment strategy very valuable.

Overall Benefits of Offshore Recruiting

Apart from covering time zone differences and providing 24×7 coverage, offshore recruiting brings a host of far-reaching benefits. Here’s a look at some of them:

Access to a wider talent pool: Offshore recruiting allows for the opening of doors to different talents unavailable in the home area. Via this offshore hiring, organizations have the capacity to tap some skilled professionals from any part of the world, further empowering them to get the right kind of talent.

Greater Efficiency: Offshore recruitment teams can make the recruitment process easier by taking responsibility for tasks like candidate screening, initial interviews, and skills assessment, leaving in-house teams to focus on more strategic issues. This will increase overall efficiency and reduce time-to-fill for key positions.

Cost Savings: Most of the time, offshore recruitment reduces recruitment and training costs. When some of the functions of recruitment are outsourced to an offshore team, lower labor costs for the company are realized while the quality of recruitment is nevertheless maintained.

Razor Sharp Focus on Core Activities: The routine and administrative tasks in recruitment that an in-house HR team is involved in can now afford attention to more strategic activities like talent development and employee engagement, with offshore RPO solutions handling them.

Flexibility and scalability: Offshore recruitment services can be scaled up or down with equal ease, taking only a very short time to ramp up or down, thus providing flexibility while a company is growing or when the demand for recruitment cycles fluctuates. The ability to scale is an important factor in keeping operational efficiency smooth, holding business growth, and helping in expansion.

Examples Of Real-World Applications

Example 1: Global Tech Firm

There was a need to make the recruitment process easier within a global tech firm headquartered in the United States, covering various time zones. They partnered with iPlace to use an offshore sourcer located in India, prescreening candidates during the evening hours in the U.S. This setup allowed for the beginning of each day at the U.S. recruitment team with a list of vetted candidates, greatly speeding up the pace of hiring and reducing workload on their in-house team. This case study shows a very good example of how RPO offshore can bring in efficiency.

Example 2: European E-Commerce Company

A European e-commerce company needed nonstop customer support to serve its global customers. It outsourced offshore customer service representatives in Asia who could handle customer inquiries and problems outside of the working times of European time zones. In that way, the employees of Europe can enjoy a good work-life balance, and simultaneously the customers are served their support around the clock.

Example 3: Australian Financial Services Provider

This is the case of an Australian financial services provider who wanted to build up their market research capabilities without putting too much extra workload on the in-house team. It created added value in terms of insights and analyses when the Australian hours were off, once they availed themselves of offshore researchers in India. This helped keep their own local team focused on tasks of a strategic nature while continuing to benefit from ongoing research support.

How to implement an effective offshore strategy:

The following factors should be taken into consideration by businesses in a bid to make the most of offshore talent:

Clear Communication Channels: Ensure that communication flows fluently between in-house and offshore teams so that goals and expectations align.

Clearly Defined Roles and Responsibilities: The roles and responsibilities for the offshore teams should be defined clearly so that no overlaps occur, which can ensure smooth functioning.

Regular Updates and Coordination: Regular updates and coordination should take place from both teams so that everything aligns properly, quickly solving any issues.

Integrating offshore talent into the business strategy is one sure way to mitigate such issues related to time zone differences and the Right to Disconnect Act. That is to say, continuous operations could be attained and keep productivity with the support of work-life balance of in-house employees with the help of offshore sourcers who are working in their normal working hours.
If I were to offer a piece of advice, it would be to explore how leveraging offshore talent can enhance your operations while respecting the principles of the Right to Disconnect. Whether you’re considering standalone offshore sourcing and recruiting, or exploring end-to-end offshore RPO solutions, finding the right balance can provide significant benefits for both your in-house team and your extended offshore team.
What about you? What do you think about the Right to Disconnect Act? Can the perceived impact it might have on global businesses be “offset” by “offshore”?
I’d love to hear your thoughts.

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