Better processes, management, training, and tools for better hires.
We think of our Global Recruiting Center as a massively scalable, highly specialized recruiting factory. We run our recruiting factory using LaunchPad, a company-wide operating system through which every sourcer and recruiter is “gamified.” LaunchPad incentivizes our employees to follow the right strategies to optimize performance for each client. Using data analytics and performance management, the sourcers and recruiters find the best candidates for the job orders that businesses need to thrive.
Client and iPlace agree to a working relationship that best meets client's needs.
Client is assigned to geographic cluster for North America, Europe, Asia, or Australia.
iPlace receives job orders from client.
Job orders are assigned to cluster specializing in verticals and industries.
Assigned team identifies the best fit active and passive candidate profiles.
Assigned team qualifies and negotiates compensation for shortlisted candidates.
Qualified candidates are submitted to client's hiring manager.
iPlace is managed using an innovative company operating system called LaunchPad, which was created by our team in India, and it drives our growth. The underpinning of LaunchPad is gamification. LaunchPad is the platform through which our sourcers and recruiters are assigned work strategies, obtain pay increases and promotions, receive training and professional development, and even improve their health and wellness. As a result, iPlace sourcers and recruiters are more engaged, feel more in control, achieve higher levels of performance, are happier, and stay with the company longer. Because of LaunchPad, iPlace has been able to eliminate performance reviews.
iPlace applies data analytics to customize sourcing and recruiting strategies. Using data for decision making has been especially successful for optimizing the performance of high-volume VMS/MSP accounts. In addition to analyzing operational data (submittals, sendouts, interviews, offers, and placements) to improve recruiter performance, we track interviews and placements broken out by MSP programs and individual program managers. iPlace’s scale enables us to identify trends so we can advise our clients on what programs and program managers should be targeted and avoided.
iPlace’s data analytics team collects performance data every day and tracks ratios (number of submittals per day, interviews per submittal, offers per interview, and placements per offer) for every account each week. We set target ratios for each account every quarter. If we are not hitting our target ratios, we have a documented process for taking corrective actions.
OKR and Flywheel
Objectives and Key Results (OKR) is a goal-setting framework for defining and tracking objectives and their outcomes. Objectives specify what the company intends to achieve, and Key Results specify how are we going to achieve the objectives. OKRs align all departments towards achieving objectives, ensure commitment across the company, measure what matters by tracking results, and push all employees to achieve stretch goals.
The ‘Flywheel’ is a powerful metaphor created by Jim Collins for implementing business strategy. It describes how driving a new strategy is like getting a huge flywheel into motion. Flywheels compound momentum over a very long time and can be extended to related business adding to its cumulative effect. All iPlace’s OKRs are tied back to our Flywheel and our central goal to ‘Build the Best Offshore Recruiting Megafactory’.
Candidate Sourcing Tools
iPlace’s sourcers and recruiters identify candidates and find contact information from a wide variety of sources – not just job boards and LinkedIn.
- Paid Job Boards and Candidates Sourcing Tools
- Search Engines
- Social Networking Tools
- Social Media Aggregators
- Free Job Boards
- Industry-specific Resources
- Contact Finders
We also find candidates using advanced passive sourcing techniques such as x-raying, flipping, and Google Custom Search Engines; websites for professional and local organization’s discussion groups; newsletters and blogs; conference attendee lists; university alumni sites; our client’s ATS (if made available to us); and iPlace’s proprietary resume database with over 1,100,000 candidates.
All new hires enter iPlace through iPlace Academy, the best sourcer and recruiter training in India. It is a one-month rigorous training program that is very hands-on. Trainees learn skills in the classroom and then immediately practice them on the work floor.
Since iPlace is a global company, trainees learn about the local geography, culture, communication style, work visas, and the best recruiting practices for the region where they will be assigned. Trainees who do not perform at a high-level in the classroom and on assessments do not graduate. Those who graduate have expert sourcing and recruiting skills and exhibit the behaviors needed to be successful.
iPlace has conducted over 250 iPlace Academy classes, so we have a smooth-running training program.